State Farm® Insurance Agent Ken Phelps

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Take 60 seconds (or more if you want) to share your story by clicking on one of the review links below.

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What our customers say about us...

Pamela Nelson

September 10, 2023

5 out of 5

"Employees are kind and professional."

Eduardo Gallardo

May 12, 2023

5 out of 5

"With premiums going up, Sandra was very helpful in explaining what coverages best suited my needs. She took the time to break down my policy and removed any unnecessary coverages to save me money! Would highly recommended them!"

Susan Gilley

May 11, 2023

5 out of 5

"Ken Phelps and his employees are the best. Anytime I need something or a question they are there to help right away. When we do have a problem we can always count on Paula Berkeley to be there for us every time. I can't say enough about these folks here a Ken Phelps Agency."

John Stephens

May 10, 2023

5 out of 5

"Great service with this company for years."

B Cockrell

May 10, 2023

5 out of 5

"I have been with the Phelps agency for some 15 YEARS. Have found them to be reliable and knowledgeable. They call you back when they say they will. That’s huge to me. Ken has always taken time to say hi and thanks us for our business. Rare gesture these days."

Nub M

May 6, 2023

1 out of 5

"Over 25 years with this agent and this office, the staff changes all the time they can never be efficient nor help you everyone tells you something different. My calls were screened in recent years and I was transfer to certain people because they thought perhaps I didn't speak English. So glad to have left this agent and poor customer service to say the least."

Dbanda

May 1, 2023

3 out of 5

"I had been with KP for eight years and unfortunately for the first time ever we had to have our insurance lapse for three months once we were able to get back on it, we tried to re-enroll and our price went from 260 to 680 when I spoke to the agent she said that there was nothing they could do that the price could not go down even though we had such history with KP I felt like the agent did not even try to help us she was very dismissive and to the point so I called to another State Farm and they were able to give me full coverage for both of my vehicles for $232 and a week later we called back and we went ahead and tied our homeowners insurance😌"

Victor Castro

April 13, 2023

5 out of 5

"Been with them going on 20 years love them"

karp1945

April 4, 2023

1 out of 5

"Tò high"

Carlos H. Sandoval

March 19, 2023

5 out of 5

"(Translated by Google) Excellent service (Original) Excelente servicio"

Alyssa Elaine

March 13, 2023

5 out of 5

"I've been using this insurance agency for over a decade now, and my parents used them before that. I always feel welcomed, respected, and heard when I come here."

Flower Woman

February 7, 2023

5 out of 5

"Good customer service..very knowledgeable…they went above and beyond"

Esmeralda Machado

February 3, 2023

5 out of 5

"I like how prompt they're! Very nice and professional."

Jessica R

November 3, 2022

5 out of 5

"I am always happy with the service I receive here! From the receptionists to customer service reps, they are always so kind and helpful. The place to go for all insurance needs!"

Juan Lozano

November 2, 2022

5 out of 5

"Thank you Phelps Insurance you are really nice everyone in there office they are, and special thanks to Mrs.Sandra Thank you for everything!!!"

Mary Lara

November 2, 2022

1 out of 5

"Sold my car two months ago and they refuse to take it off my insurance. Every time I call they say they’re working on it. For two months. I’m looking for another insurance company."

Bryanna Wilson

September 15, 2022

1 out of 5

"i got into a wreck on august 9th and filed the claim through state farm, state farm was responsible for getting my car towed from where it went after the accident to an auto body shop and they somehow lost my car entirely and it was found around September 7-9, basically a month after the wreck im not sure what happened, the car got towed from an intersection in pasadena, to a tow yard in pasadena originally and then somehow they lost it, when it was found it was supposedly in a tow yard in houston on tidwell rd (though i don't know how true that is because i googled the address of where they said it was and it shows an apartment complex not a tow yard) they seriously dropped the ball on this issue and i'm honestly thinking of pursuing legal action against them for this. how do you lose a car? it's not some small object, it's an entire car! not something that can be easily lost like that"

Mary Lou Jones

August 18, 2022

3 out of 5

"It was okay. Insurance cost is too high and complicated, it should be easier to pick and choose what you want, not package deals."

Jose Fernando Garcia Guardarrama

August 10, 2022

5 out of 5

"(Translated by Google) EXCELLENT ATTENTION (Original) EXELENTE ATENCIÓN"

M. Rios

July 21, 2022

5 out of 5

"Ms. Emily was so helpful, respectful & she helped me out with exactly what i needed. Will definitely refer her 🙂"

Erica Vazquez

April 21, 2022

5 out of 5

"Been insured with Phelps Insurance for over 10 years. I always receive great customer service over the phone and in person. Highly recommend!"

Emily winters

April 20, 2022

5 out of 5

"Very helpful and polite over the phone and in person!"

Pizza Guy

April 20, 2022

1 out of 5

"They never even bothered to contact me back to start my new policy. I wasted over an hour with an agent at their Fairmont location providing them with details. With two new vehicles I needed full coverage. They were very unprofessional. They left me feeling like I was not good enough for them profiled. I don’t know what to think about the other reviews a big portion of the reviews look like they were written by one person? I highly recommend State Farm location on Spencer Highway."

LoraLee Minton

April 1, 2022

5 out of 5

"Excellent customer service. This firm has insured me for 18 years. I highly recommend them for all your insurance needs!"

Candelario Requenes

March 5, 2022

5 out of 5

"Real nice stuff and service TKS"

What our customers say about us...

Pamela Nelson

September 10, 2023

5 out of 5

"Employees are kind and professional."

Eduardo Gallardo

May 12, 2023

5 out of 5

"With premiums going up, Sandra was very helpful in explaining what coverages best suited my needs. She took the time to break down my policy and removed any unnecessary coverages to save me money! Would highly recommended them!"

Susan Gilley

May 11, 2023

5 out of 5

"Ken Phelps and his employees are the best. Anytime I need something or a question they are there to help right away. When we do have a problem we can always count on Paula Berkeley to be there for us every time. I can't say enough about these folks here a Ken Phelps Agency."

John Stephens

May 10, 2023

5 out of 5

"Great service with this company for years."

B Cockrell

May 10, 2023

5 out of 5

"I have been with the Phelps agency for some 15 YEARS. Have found them to be reliable and knowledgeable. They call you back when they say they will. That’s huge to me. Ken has always taken time to say hi and thanks us for our business. Rare gesture these days."

Nub M

May 6, 2023

1 out of 5

"Over 25 years with this agent and this office, the staff changes all the time they can never be efficient nor help you everyone tells you something different. My calls were screened in recent years and I was transfer to certain people because they thought perhaps I didn't speak English. So glad to have left this agent and poor customer service to say the least."

Dbanda

May 1, 2023

3 out of 5

"I had been with KP for eight years and unfortunately for the first time ever we had to have our insurance lapse for three months once we were able to get back on it, we tried to re-enroll and our price went from 260 to 680 when I spoke to the agent she said that there was nothing they could do that the price could not go down even though we had such history with KP I felt like the agent did not even try to help us she was very dismissive and to the point so I called to another State Farm and they were able to give me full coverage for both of my vehicles for $232 and a week later we called back and we went ahead and tied our homeowners insurance😌"

Victor Castro

April 13, 2023

5 out of 5

"Been with them going on 20 years love them"

karp1945

April 4, 2023

1 out of 5

"Tò high"

Carlos H. Sandoval

March 19, 2023

5 out of 5

"(Translated by Google) Excellent service (Original) Excelente servicio"

Alyssa Elaine

March 13, 2023

5 out of 5

"I've been using this insurance agency for over a decade now, and my parents used them before that. I always feel welcomed, respected, and heard when I come here."

Flower Woman

February 7, 2023

5 out of 5

"Good customer service..very knowledgeable…they went above and beyond"

Esmeralda Machado

February 3, 2023

5 out of 5

"I like how prompt they're! Very nice and professional."

Jessica R

November 3, 2022

5 out of 5

"I am always happy with the service I receive here! From the receptionists to customer service reps, they are always so kind and helpful. The place to go for all insurance needs!"

Juan Lozano

November 2, 2022

5 out of 5

"Thank you Phelps Insurance you are really nice everyone in there office they are, and special thanks to Mrs.Sandra Thank you for everything!!!"

Mary Lara

November 2, 2022

1 out of 5

"Sold my car two months ago and they refuse to take it off my insurance. Every time I call they say they’re working on it. For two months. I’m looking for another insurance company."

Bryanna Wilson

September 15, 2022

1 out of 5

"i got into a wreck on august 9th and filed the claim through state farm, state farm was responsible for getting my car towed from where it went after the accident to an auto body shop and they somehow lost my car entirely and it was found around September 7-9, basically a month after the wreck im not sure what happened, the car got towed from an intersection in pasadena, to a tow yard in pasadena originally and then somehow they lost it, when it was found it was supposedly in a tow yard in houston on tidwell rd (though i don't know how true that is because i googled the address of where they said it was and it shows an apartment complex not a tow yard) they seriously dropped the ball on this issue and i'm honestly thinking of pursuing legal action against them for this. how do you lose a car? it's not some small object, it's an entire car! not something that can be easily lost like that"

Mary Lou Jones

August 18, 2022

3 out of 5

"It was okay. Insurance cost is too high and complicated, it should be easier to pick and choose what you want, not package deals."

Jose Fernando Garcia Guardarrama

August 10, 2022

5 out of 5

"(Translated by Google) EXCELLENT ATTENTION (Original) EXELENTE ATENCIÓN"

M. Rios

July 21, 2022

5 out of 5

"Ms. Emily was so helpful, respectful & she helped me out with exactly what i needed. Will definitely refer her 🙂"

Erica Vazquez

April 21, 2022

5 out of 5

"Been insured with Phelps Insurance for over 10 years. I always receive great customer service over the phone and in person. Highly recommend!"

Emily winters

April 20, 2022

5 out of 5

"Very helpful and polite over the phone and in person!"

Pizza Guy

April 20, 2022

1 out of 5

"They never even bothered to contact me back to start my new policy. I wasted over an hour with an agent at their Fairmont location providing them with details. With two new vehicles I needed full coverage. They were very unprofessional. They left me feeling like I was not good enough for them profiled. I don’t know what to think about the other reviews a big portion of the reviews look like they were written by one person? I highly recommend State Farm location on Spencer Highway."

LoraLee Minton

April 1, 2022

5 out of 5

"Excellent customer service. This firm has insured me for 18 years. I highly recommend them for all your insurance needs!"

Candelario Requenes

March 5, 2022

5 out of 5

"Real nice stuff and service TKS"