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State Farm® Insurance Agent Ken Phelps

Rating: 4.7 stars out of 5 (102 reviews)

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What our customers say about us...

Jessica R

November 3, 2022

5  out of  5
"I am always happy with the service I receive here! From the receptionists to customer service reps, they are always so kind and helpful. The place to go for all insurance needs!"

Juan Lozano

November 2, 2022

5  out of  5
"Thank you Phelps Insurance you are really nice everyone in there office they are, and special thanks to Mrs.Sandra Thank you for everything!!!"

Mary Lara

November 2, 2022

1  out of  5
"Sold my car two months ago and they refuse to take it off my insurance. Every time I call they say they’re working on it. For two months. I’m looking for another insurance company."

Bryanna Wilson

September 15, 2022

1  out of  5
"i got into a wreck on august 9th and filed the claim through state farm, state farm was responsible for getting my car towed from where it went after the accident to an auto body shop and they somehow lost my car entirely and it was found around September 7-9, basically a month after the wreck im not sure what happened, the car got towed from an intersection in pasadena, to a tow yard in pasadena originally and then somehow they lost it, when it was found it was supposedly in a tow yard in houston on tidwell rd (though i don't know how true that is because i googled the address of where they said it was and it shows an apartment complex not a tow yard) they seriously dropped the ball on this issue and i'm honestly thinking of pursuing legal action against them for this. how do you lose a car? it's not some small object, it's an entire car! not something that can be easily lost like that"

Mary Lou Jones

August 18, 2022

3  out of  5
"It was okay. Insurance cost is too high and complicated, it should be easier to pick and choose what you want, not package deals."

Jose Fernando Garcia Guardarrama

August 10, 2022

5  out of  5

M. Rios

July 21, 2022

5  out of  5
"Ms. Emily was so helpful, respectful & she helped me out with exactly what i needed. Will definitely refer her 🙂"

Erica Vazquez

April 21, 2022

5  out of  5
"Been insured with Phelps Insurance for over 10 years. I always receive great customer service over the phone and in person. Highly recommend!"

Emily winters

April 20, 2022

5  out of  5
"Very helpful and polite over the phone and in person!"

Pizza Guy

April 20, 2022

1  out of  5
"They never even bothered to contact me back to start my new policy. I wasted over an hour with an agent at their Fairmont location providing them with details. With two new vehicles I needed full coverage. They were very unprofessional. They left me feeling like I was not good enough for them profiled. I don’t know what to think about the other reviews a big portion of the reviews look like they were written by one person? I highly recommend State Farm location on Spencer Highway."

LoraLee Minton

April 1, 2022

5  out of  5
"Excellent customer service. This firm has insured me for 18 years. I highly recommend them for all your insurance needs!"

Candelario Requenes

March 5, 2022

5  out of  5
"Real nice stuff and service TKS"

Elaine Domec

February 11, 2022

5  out of  5
"Great place to do insurance business"

Carlos Jimmy

January 25, 2022

5  out of  5
"Love this place always helping and very courteous"

Cristina Benavides

November 13, 2021

5  out of  5
"(Translated by Google) I love the staff, they always take great care of me, thank you 🙂 🙏 (Original) Me encanta el personal siempre me atienden de lo mejor gracias 🙂 🙏"

Nathan Mcelroy

October 22, 2021

5  out of  5
"I have had this insurance for almost 20 years not a better group of people for the job thank you all"

Steven Buckner

October 9, 2021

5  out of  5
"Great service"


September 24, 2021

5  out of  5
"Grew with them since back in 1985 with John Phelps always a smooth trouble free service👌"

James Harrison

September 3, 2021

5  out of  5
"Best insurance place"

Anthony Reid

June 24, 2021

5  out of  5
"Friendly staff. Treated me like family even though it is not my home agency. Willing to go the extra mile to make sure everything is taken care of. Would make my primary agency if I still lived in Pasadena."

Herminia Garcia

February 16, 2021

5  out of  5
"Is a nice place to, the persons there are very nice...thanks😉😉😉"

Didi B

February 1, 2021

5  out of  5
"I have been a customer for years, and they have treated me good. They respond quick to my needs, and are very friendly. I definitely recommend them!"

Don Hiser

December 8, 2020

5  out of  5
"I have been with Ken Phelps State Farm for approximately 20 years, they have gone above and beyond to take care of all my personal and business insurance needs. Bobbi has always taken care of all my commercial needs and has been awesome. I would not hesitate recommending Phelps State Farm to any of my friends or family, or business associates."

Susan Hallonquist

September 30, 2020

5  out of  5
"I had a very good experience with them. They were very professional and I will definitely be doing business with them now."

Cathy Anthony

May 27, 2020

5  out of  5
"Have been a customer for over 30 years of John and now Ken always great service"